Find answers to commonly asked questions about our trips.
How can I join a trip?
To join a trip, simply browse our website, select your desired trip, and proceed to the checkout page. Follow the prompts to provide your payment information, and your spot(s) will be reserved. In case you need to contact us, below is our email address (info@travelwithnessa.com).
Can I invite friends/partners?
Absolutely! You can book more than 1 spot through our website or you can invite your friends/partners to visit our website and book their spots.
Why are there trips that cost 0$?
These are upcoming trips that you can customize. Their “itinerary” is just a reference. Their prices depend on the guests’ choice.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (visa/master cards), and bank transfers through DPO Pay. At checkout, you will have the option to choose your preferred payment method.
How long does the payment take to reach your account?
Typically, all payments are processed within 72 hours. You will receive an email from us once your payment has been received.
Are all listed trips available for booking at the moment?
Only trips under the category “confirmed trips” are available for booking.
Can I choose different dates or locations on “confirmed trips” or “upcoming trips”?
Absolutely! Please, contact us 90 -100 days prior the trip date to discuss your needs.
Are there any discounts for booking a customized group tour?
We offer special discounts for group bookings depending on the number of people in your group. Contact us for group discount details and promotions.
Is travel insurance included in any of your group trip packages?
Travel insurance is not typically included in our group tour packages. We recommend purchasing travel insurance independently to protect yourself during the trip.
What is your cancellation policy for group trips?
Our cancellation policy for group trips varies depending on the tour package and timing of the cancellation. Feel free to read our refund and cancellation policy for more details.
What are open dates?
For some trips that have “open dates”, guests can contact us via email and choose dates for their trips. This will be discussed 90 – 100 days prior the trip date.
Do you apply for my visa
We do not apply for your visa, however we organize our trips in countries which do not require visa for entry or offer visa on arrival to most nationalities. In the event that you require a visa, travelwithnessa offers an invitation and itinerary for your visa application process.
Is my personal information secure?
Yes, we take the security of your personal information seriously. We use industry-standard encryption and security measures to protect your data. Your information will only be used for booking flights, accommodations, tours, and other travel services on your behalf. Feel free to read our privacy policy for more details.
Do you only curate trips to Africa?
No, we curate trips to Africa and Asia for now.
Can I customize a group tour package for my group?
Yes, we offer customizable group tour packages to suit your group’s preferences and requirements. Contact our team via email (info@travelwithnessa.com) to discuss your needs.
How can I contact your customer service?
Our customer service team is available to assist you via email. You can find our contact information on our websites “Contact Us” page. We strive to respond to all inquiries within 1-2 business days.
Can I make changes to my customized group booking after it has been confirmed?
Changes to customized group bookings are subject to availability and may incur additional charges. Contact our customer service team as soon as possible to discuss any modifications.
What is the minimum number of people required for a customized group booking?
The minimum number of people required for a group booking varies depending on the tour package. Please refer to the specific tour details on our website or contact us for more information. (Affordable trips are ones with 10 or more people).
What is included in the group tour packages?
Our group tour packages generally include accommodation, transportation at the destination, tour guides, meals as specified, and selected activities. Refer to each tour package under “what to expect” for specific inclusions.
How can I prepare for travelwithnessa trips?
Zanzibar with Nessa is on sale! Hurry up and grab your spot! Dismiss
